Here at National Express Accessible Transport, we are committed to making sure that your personal information is safe and secure.
When you use our National Express Accessible Transport services, including visiting our website, you trust us with your personal information and we will collect and store that securely. We need to collect your personal information for a number of different reasons including our statutory functions and to be able to provide you with the full range of National Express Accessible Transport services.
This privacy notice applies to you if you are or were:
In addition, we may process and store your personal data if you have made an inquiry, booking or application through a third party to use services operated by or on behalf of NEAT.
This privacy notice explains:
We take your privacy very seriously and are committed to abiding by the Data Protection Laws which protect your privacy.
This privacy notice may change from time to time and the most up-to-date version will always be available on our website. It is your responsibility to read this privacy notice and check our website for the current version.
However, for the ring and ride services which NEAT operates on behalf of West Midlands Combined Authority (“WMCA”), NEAT collects your personal data through the ring and ride booking process as a processor of WMCA and, save where set out in this privacy notice in the paragraph below, WMCA will be the Controller of such personal data. Please refer to WMCA’s privacy notice at https://www.tfwm.org.uk/privacy-cookie-policy/ for further information on how WMCA are processing your personal data.
NEAT will be the Controller of any personal data which it receives from third parties or which it collects on behalf of third parties (including, without limit, WMCA) where such personal data is being used for the purposes set out in section 4 of this privacy notice. NEAT will also be the Controller of any personal data which it collects from any equipment which it has installed on any vehicles it uses to perform the services or on any of its premises, such as CCTV.
NEAT’s representative for the purposes of this privacy notice is the National Express UK Data Protection Officer, who can be contacted using the contact details provided at the end of this notice.
We collect the following types of personal data about you:
We collect this personal data in the following ways:
We process your personal data for the following purposes:
We may process special category personal data for the purposes of establishing, exercising or defending legal claims.
We may process your personal data because we have a legal obligation to do so, for example under road transport and licensing laws, under health & safety laws or pursuant to court rules and orders. Where we process your personal data because we have a legal obligation to do so, there is no right to object to that processing.
In all other cases, we process your personal data on the basis of our legitimate interest. Where we process your personal data on the basis of our legitimate interest, you have the right to object to our use of your personal data. However, we do not have to stop processing personal data where we have compelling grounds that override your interests, or where we need to process your data in order to establish, exercise or defend legal claims. If you have any objections please contact the National Express UK Data Protection Officer (see details below).
If we process your personal data on the basis that we have obtained your consent to do so (which is likely to be for a purpose that is not described in this privacy notice) you may withdraw that consent at any time and we will give you further information at the time of obtaining your consent on how to withdraw consent.
If you are directly involved as a driver or other road user in the incident, we may be under an obligation to collect information from you in relation to the incident. You would have a corresponding legal obligation to provide information to us.
Otherwise, we have no obligation to collect, and you have no obligation to provide, your personal data but, if you do not provide us with certain personal data, we may not be able to respond to or investigate an incident and/or communicate with you about it.
We may share your personal data with:
Where we share your personal data with subcontractors or business partners for the purpose of them providing products and services to you, it may be essential to do this to fulfil a contract with you or as necessary in relation to any incidents relating to such services. Such parties will either receive such personal data as our processor (in which case we remain liable for that processor’s actions) or in some instances as a controller in their own right (in which case you should refer to their privacy notice).
We do not accept any responsibility or liability for third parties controllers or their handling of your personal data. Please check the relevant third party controller’s privacy notice.
There may be occasions where it is necessary for us to transfer your personal data to a country outside of the European Economic Area (“EEA”) including where our suppliers or subcontractors who process your personal data on our behalf are based in such a country. It is possible that the country concerned may not be deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA.
Where we transfer your personal data to other National Express Group companies and/or third parties who process your personal data on our behalf in countries outside the EEA that are not deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA, we have entered into appropriate contracts with those National Express Group companies and/or third parties based on the standard contractual clauses approved by the European Commission, a copy of which can be found here: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, or reporting requirements in respect of our relationship with you.
Where we process your personal data to fulfil:
Where we process your personal data based on:
We may also retain your personal data for longer if we cannot delete it for legal, regulatory or technical reasons.
You have a number of rights under the Data Protection Law in relation to your personal data. These include the right, subject to exceptions, to:
Please contact the National Express UK Data Protection Officer if you wish to exercise any of these rights. In the case of incidents, we reserve the right to continue to use your personal data on the grounds of compelling legitimate grounds for this.
You also have the right in some circumstances to receive a copy of your personal data in a portable format. This right is limited to personal data you have provided to us and is processed on the basis of your contract with us and/or your consent. It does not cover personal data that we process on the grounds of our legal duty or our legitimate interest and so, as these are the bases on which we will process your personal data we collect for the purposes of this privacy notice, this right will not apply.
If you wish to exercise any of these rights and/or request a portable copy of the data that you have provided and is processed on these bases, please contact the National Express UK Data Protection Officer.
If you have any questions or complaints about how we process your personal data, or otherwise about the matters set out in this privacy notice, please contact the National Express UK Data Protection Officer at:
You also have the right to complain at any time to the UK Information Commissioner's Office about how we use your personal data and can contact them on their helpline: 0303 123 1113 or website at https://ico.org.uk/
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