Everything you need to know about our commitment to inclusive and accessible services

Our code of practice for disabled customers

We are committed to ensuring that all customers are treated with respect by all our staff and drivers. Our teams are trained to deliver great customer service throughout a customer’s journey with us; from visiting our website to talking on the phone and boarding our vehicles.

Our aim is to deliver an outstanding service to every customer, every time and to ensure everyone can make use of our services, as long as it is safe to do so. Our drivers are trained to ensure that our customers are served in the safest way possible from your door to your destination.

If you are a wheelchair user, we will undertake an assessment of your wheelchair once you are registered with us to ensure that we can safely transport you. Should you change your wheelchair then please let us know so that we can undertake a further assessment.

For travel on our Ring and Ride services you can bring a companion with you should you wish.

Please visit the Ring and Ride website for details.

Digital accessibility

National Express recognises the importance of making its web services available to the largest possible audience and has attempted to design and develop this website to be accessible by all users. We have recently completed an accessibility review of our website and have identified areas which need development.
Where possible this website has been coded to comply with the World Wide Web Consortium (W3C) Web Accessibility Guidelines Priority Levels 1, 2 and 3 (Conformance Level "AAA").

National Express will continue to test future releases of this site and remain committed to maintaining its compliance with appropriate accessibility guidelines and serving the widest possible audience for our services.

For questions about our continuing efforts to make web-based information accessible to all users, or to report an accessibility problem on any of our pages, please get in touch.

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