Our vision, purpose and values

Continually delivering an excellent service to our customers

As part of the global plc National Express Group, we live by our ‘Vision, purpose and values’ to ensure that we deliver an excellent service to all of our customers and drive growth in our business.

Our Vision

“Transforming how our customers feel about life by re-imaging accessible transport to make it enjoyable, easy and effortless to use”

Our Purpose

"Our work is all about is about having a positive impact on social inclusion, independence and improving life chances.

We are here to raise the bar and improve standards in accessible transport, so people get the experience they deserve rather than the one they’ve had to settle for"

Our Values



We aim to be the safest mass transit operator in the communities we serve.



We aim to be the most trusted and valued mass transit partner.


Community & Environment

We strive to be the world's greenest mass transit operator and a trusted partner in the communities we serve.


We strive to be the leader in every market we operate in, trusted to deliver service excellence, consistently.



We invest in our people and provide equal opportunities for all to make sure that National Express Group is a good place to work.

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