Our vision, purpose and values

Continually delivering an excellent service to our customers

Our Values

As part of the global Mobico Group, we live by our vision, purpose and values to ensure that we deliver excellent service to all of our customers and drive growth in our business. Our vision and values were launched in 2011 to show who we are as a business and how we operate. These have been refreshed in 2020 to represent our new ambitions and the growth of the business in a new decade.

Excellence

The leader in every market we operate in, trusted to deliver service excellence, consistently.

Safety

We aim to be the safest mass transit operator in the communities we serve.

Customer

We aim to be the most trusted and valued mass transit partner.

People

We aim to be the place to work in mass transit.

Community & Environment

We strive to be the world's greenest mass transit operator and a trusted partner in the communities we serve.

Our Vision

“Transforming how our customers feel about life by re-imaging accessible transport to make it enjoyable, easy and effortless to use”

Our Purpose

"Our work is all about is about having a positive impact on social inclusion, independence and improving life chances.

We are here to raise the bar and improve standards in accessible transport, so people get the experience they deserve rather than the one they’ve had to settle for"