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Our vision, purpose and values
Continually delivering an excellent service to our customers
As part of the global plc National Express Group, we live by our ‘Vision, purpose and values’ to ensure that we deliver an excellent service to all of our customers and drive growth in our business.
Our Vision
“Transforming how our customers feel about life by re-imaging accessible transport to make it enjoyable, easy and effortless to use”
Our Purpose
"Our work is all about is about having a positive impact on social inclusion, independence and improving life chances.
We are here to raise the bar and improve standards in accessible transport, so people get the experience they deserve rather than the one they’ve had to settle for"
Our Values
Safety
We aim to be the safest mass transit operator in the communities we serve.
Customers
We aim to be the most trusted and valued mass transit partner.
Community & Environment
We strive to be the world's greenest mass transit operator and a trusted partner in the communities we serve.
Excellence
We strive to be the leader in every market we operate in, trusted to deliver service excellence, consistently.
People
We invest in our people and provide equal opportunities for all to make sure that National Express Group is a good place to work.
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