Planned rail strikes on 1, 5 & 8 October - We expect our services to be busier than usual and recommend you buy tickets in advance. For more information, please visit our service updates page.

National Express

Manage my booking

View your tickets and make any changes you need to your booking

Cancel & Refund

Now our Fully Flexible ticket holders can have even more control over their travel arrangements with our new Cancel & Refund option, only in My Account.

No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps:

  • Log in to My Account and view your ticket information.
  • If eligible, you will see a 'Cancel & refund ticket' button.
  • Once clicked, you will see the full details of the journey you are cancelling and can click 'Cancel & refund ticket' again.
  • My Account will then check one more time that you wish to cancel your ticket.
  • By clicking 'Yes, cancel my ticket' you will then receive confirmation of the cancellation.

Sign up or login now

Please note: Only fare costs are refundable, ancillaries and extra purchases are non-refundable. Only tickets paid by credit/debit card directly to National Express, excluding insurance, are eligible to use this functionality.

Make changes to your booking

To manage your booking you can simply log in or register with My Account. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment.
Mange your booking in My Account

Sign up to My Account for the following benefits...

No booking fee with My Account

Save £1 on your ticket purchase

View tickets

Check your past or upcoming journeys

Personalise your journey

Reserve your favourite seat or add extra luggage

Amend travel

Make amendments to your journey with ease

Checkout faster

We’ll securely save your details

Manage preferences

Great offers when you sign up to our mailing list

How to amend your ticket

If you need help with amending your ticket, check out our handy video tutorial below.

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